We are committed to keeping your Syneron equipment up and running, so you can run an efficient practice. Our goal is to keep downtime to an absolute minimum to prevent costly cancellations and rescheduling issues. Our products are known for exceptional reliability, but when you do have service needs, you can expect fast, responsive assistance.
Syneron also maintains one of the largest training teams in the industry. Certified Syneron clinical trainers provide one-on-one, customized training. Regularly scheduled group training sessions are also available.
"I have dealt with Syneron over a number of years and I have found Syneron to be a very honest organization. Dealing with Syneron has been a joy professionally...the product is outstanding and the clinical and technical support is excellent. I gladly support Syneron in all their future technology endeavors."
~ Scott Barr, M.D.
•Industry’s first 24-hour Depot Service
Only Syneron will send a loaner system to your door within 24 hours of reporting the issue if technical problems cannot be resolved in-house.
•Technical Support Hotline
Our toll-free technical support hotline hours are extended from 6 a.m. – 5 p.m. PST to provide you with immediate assistance.
•Unmatched long-term comprehensive Warranty
Most Syneron systems come with an industry-leading, comprehensive 3-year warranty. This coverage helps protect your investment—and is one of the reasons you can be assured of a lower total cost of ownership compared with that of competitive products.
•Convenient online ordering through my.elos.com
Syneron customers can place orders on most system disposables online 24/7 using our physician portal website, my.elos.com.
•Online Learning Management System (LMS)
These short (8-10 minutes) interactive online learning modules are designed to boost your staff’s clinical knowledge and technical skills as well as assist in training new employees on Syneron equipment.
•Educational Webinars
Syneron regularly offers educational online presentations led by prominent physicians who share valuable, practical experience using Syneron equipment. Attend the live broadcasts or view webinar archives through my.elos.com.
•On-demand Clinical Training
All Syneron customers have access to Syneron’s Medical Director and the Clinical Manager for additional help in addressing clinical challenges or scheduling additional trainings.
•Other Training Events
Syneron conducts a number of training events to meet a range of practice needs—from those just entering the aesthetics field to veteran specialists. Here's a current schedule of Syneron events, which includes seminars, workshops and conferences.
Syneron manufactures and sells ablative and non-ablative medical aesthetic devices that use a wide variety of energies including Syneron's signature elos™ technology - the only combined energy platform (radio frequency and light energies) that effectively treats dermatological conditions including wrinkles, skin laxity, age spots, pigmentation, acne, rosacea, hair removal, leg veins, spider veins, and much more. The VelaShape™ and Lipolite™ devices provide safe & effective treatments for cellulite and circumferential reduction, and the newly introduced Matrix RF™ is the first RF-only, non-laser, non-light device that's FDA cleared for fractional resurfacing. Syneron products are sold to dermatologists, plastic surgeons, family practitioners and other physicians, aestheticians, and medical spa professionals around the world.
